Avela Support

Avela signs you in with a one-time code sent to your email instead of a password. If the code has not arrived:

1. Check your spam or junk folder; the sender is a withavela.com address.
2. Make sure you typed the same email you signed up with.
3. Wait a minute, then tap Resend code. Codes expire after a few minutes, so use the newest one.
4. Still stuck? Email us from the address you are trying to sign in with and we will look into it.

Both parents are full users in Avela, each with their own login. You join one family with an 8-digit family code.

1. One parent sets up Avela and adds your child. Their family code is in Profile → Family code (tap your picture at the top of Home to open Profile). Tap Share code to send it.
2. Your partner downloads Avela and, on the welcome screen, taps Joining a family? Use a code. They create an account with their own email and the 6-digit sign-up code we email them.
3. After a short note on how the coach uses AI, they enter the 8-digit family code and land on Home with your child. They skip the setup questions, because your family is already set up.

Already have an Avela account? Open Profile → Family code and enter your partner's code under Joining your partner's family. This works while your own account has no child added. If you have each added a child, email us and we will merge your families.

A family can have up to 4 parents. One Avela Pro membership covers everyone in the family, so a partner never pays twice.

You will then share your child's profile, child tasks, journal, and calendar. Each parent's chats with the Avela coach and personal tasks stay private to them. A caregiver, like a grandparent or nanny, joins differently, with a 6-digit invite code.

A caregiver can follow one child's day in Avela without joining your family as a parent.

1. In Profile, tap Invite a caregiver, pick your child if you have more than one, and enter the caregiver's email.
2. We email them a 6-digit code. The app also shows you the code with a Share code button, so you can send it yourself. If the email could not be sent, the app tells you.
3. The caregiver downloads Avela, taps Joining a family? Use a code on the welcome screen, signs up with the same email you entered, and enters the code. Codes work for 7 days and only for that email.

Already use Avela? Open Profile → Family code and enter the code under Joining as a caregiver.

Caregivers see your child's daily activities and can tick them off. The calendar is view-only for them. They do not see your journal, your personal tasks, or your coach chats.

Avela requires an Avela Pro membership after onboarding. Both parents on a family share one membership.

• Two ways to buy, both through Apple in-app purchase: a weekly subscription at $6.99 per week after a 7-day free trial, or a one-time $59.99 lifetime purchase. The price is shown before you confirm.
• The weekly subscription auto-renews every week unless you cancel at least 24 hours before the period ends. The trial converts to paid unless you cancel before it ends.
• To cancel: on iPhone, Settings → your name → Subscriptions. Deleting the app does not cancel.
• Refunds are handled by Apple, since Apple processes the payment. Where available, Google Play billing terms apply.

You can delete your account and all family data from inside the app:

1. Open Settings → Account → Delete Account.
2. Confirm the deletion. A 7-day grace period starts, in case you change your mind.
3. Signing back in during those 7 days cancels the deletion. After 7 days, your account, child profiles, journals, photos, and chats are permanently deleted.

Deleting your account does not cancel an active subscription; cancel that in your store settings too (see above).

You can take a copy of everything Avela holds about your family:

1. Open Settings → Account → Export My Data.
2. Confirm the request. We prepare a portable file with your account details, child profiles, journal entries, chat history, and task history.
3. You will get a notification and an email link when it is ready to download.

Good to do before deleting your account, and yours to keep either way.