Avela Support

Avela signs you in with a one-time code sent to your email instead of a password. If the code has not arrived:

1. Check your spam or junk folder; the sender is a withavela.com address.
2. Make sure you typed the same email you signed up with.
3. Wait a minute, then tap Resend code. Codes expire after a few minutes, so use the newest one.
4. Still stuck? Email us from the address you are trying to sign in with and we will look into it.

Both parents are full users in Avela, each with their own login.

1. One parent creates the family and adds your child's profile.
2. Go to Settings → Family → Invite partner and send the invite to your partner's email.
3. Your partner downloads Avela, signs up with that email, and accepts the invite.

You will then share your child's profile, child tasks, journal, and calendar. Each parent's chats with the Avela coach and personal tasks stay private to them. You can also invite a caregiver, who gets view-only access to the calendar.

Avela requires an Avela Pro membership after onboarding. Both parents on a family share one membership.

• Two ways to buy, both through Apple in-app purchase: a weekly subscription at $6.99 per week after a 7-day free trial, or a one-time $59.99 lifetime purchase. The price is shown before you confirm.
• The weekly subscription auto-renews every week unless you cancel at least 24 hours before the period ends. The trial converts to paid unless you cancel before it ends.
• To cancel: on iPhone, Settings → your name → Subscriptions. Deleting the app does not cancel.
• Refunds are handled by Apple, since Apple processes the payment. Where available, Google Play billing terms apply.

You can delete your account and all family data from inside the app:

1. Open Settings → Account → Delete Account.
2. Confirm the deletion. A 7-day grace period starts, in case you change your mind.
3. Signing back in during those 7 days cancels the deletion. After 7 days, your account, child profiles, journals, photos, and chats are permanently deleted.

Deleting your account does not cancel an active subscription; cancel that in your store settings too (see above).

You can take a copy of everything Avela holds about your family:

1. Open Settings → Account → Export My Data.
2. Confirm the request. We prepare a portable file with your account details, child profiles, journal entries, chat history, and task history.
3. You will get a notification and an email link when it is ready to download.

Good to do before deleting your account, and yours to keep either way.